How to Get a Case Manager

Understand what a case manager does

A case manager helps coordinate services, navigate systems, fill out paperwork, connect you to resources, and advocate for you. They are your guide and support system.

Identify what area of life you need the most help with

There are different case managers for housing, substance abuse, mental health, CPS/family, medical, re-entry, and more. Knowing your biggest need helps you get the right one.

Call 211 — they can connect you with a case manager

211 is a free service that connects you with local case managers and social services in your area. Available 24/7 by call or text.

Contact your local Department of Social Services

Your county's DSS or DPSS office can assign a case manager for benefits, housing, and family services.

Ask your treatment program for a case manager

If you are in drug rehab, mental health treatment, or a shelter — ask staff directly. Most programs have case managers on-site.

Contact a community health center or federally qualified health center (FQHC)

FQHCs often have social workers and case managers available regardless of insurance status.

Ask about case management through your housing program

Transitional housing, sober living, and HUD-funded programs often include case management. Ask your housing provider.

If you have a criminal record, contact a re-entry case manager

Re-entry programs specialize in helping people leaving incarceration get back on their feet with housing, employment, and benefits.

Be honest and open with your case manager

The more honest you are about your situation, the better they can help you. Case managers are not there to judge — they are on your team.

Meet regularly and follow through on your action steps

Case management works best when you show up, communicate, and follow through. Check in consistently — even when things are hard.